Carriers
For USA Domestic orders, we use USPS First Class with tracking.
For International orders, we use UPS or USPS, both use the equivalent First Class International service. Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
Cost
The latest prices can be found in the App > Setup > All Settings menu.
| Destination | First Item on an Order | Additional items on the same order |
| USA ,Canada, EU & UK | FREE STANDARD SHIPPING | |
| EXPEDITED SHIPPING | $6.99 | |
| Rest of the World | $12.99 | +$0.95 per item |
This includes shipping, handling, and packaging (gift box).
Timescales
These vary according to the current situation in each country. The below are rough estimates, as at February, 2022:
| Destination | Estimated timeframe once shipped |
| USA | 2-5 days |
| Canada | 3-7 days |
| UK, most of EU | 5-9 days |
| Australia, New Zealand | 7-12 days |
| Rest of the World | 5-20 days |
Other Info
- Tracking is available for all USA Domestic orders, and orders to around 36 international countries.
- The tracking will be uploaded automatically once shipped
- All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
- While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
- Family Love Tree does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier.