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Shipping Information

Shipping Information 

Modified on: Wed, 02 February, 2022 at 6:53 AM


Carriers

For USA Domestic orders, we use USPS First Class with tracking.

For International orders, we use UPS or USPS, both use the equivalent First Class International service. Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.

 

Cost

The latest prices can be found in the App > Setup > All Settings menu.

Destination First Item on an Order Additional items on the same order
USA ,Canada, EU & UK FREE STANDARD SHIPPING
EXPEDITED SHIPPING $6.99
Rest of the World $12.99 +$0.95 per item

This includes shipping, handling, and packaging (gift box).

 

Timescales

These vary according to the current situation in each country. The below are rough estimates, as at February, 2022:

Destination Estimated timeframe once shipped
USA 2-5 days
Canada 3-7 days
UK, most of EU 5-9 days
Australia, New Zealand 7-12 days
Rest of the World 5-20 days


Other Info

  • Tracking is available for all USA Domestic orders, and orders to around 36 international countries.
    • The tracking will be uploaded automatically once shipped
  • All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
  • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
  • Family Love Tree does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier.